Contents
- Who we are
- What we collect
- What's saved on your device
- How we use it
- Our lawful bases
- People in your film
- Who helps us
- Storage outside the UK
- How long we keep it
- Your media stays yours
- Your rights
- Keeping it safe
- Changes
1. Who we are
Holibusters ("we", "us") makes personalised, funny films from families' holiday photos and videos. We are based in the UK and are the data controller for the personal information described here. For anything about this policy or your information, email us at info@holibusters.com.
2. What we collect
When you order a film, we collect:
- Your contact details: your name and email address.
- Your photos and videos: the holiday photos and videos you upload, and an optional "hello" clip. Photo and video files often contain hidden details such as the date, time and place they were taken. We may use these to put your film in order.
- Face photos (optional): one photo of each person in the film, if you add one, so we can tell who is who.
- Your questionnaire answers: the names of the people in your film, how to say them, their roles and nicknames, and details about your trip: where you went and when, the places you visited, big moments, running jokes, awards, favourite clips, music mood, a song, how cheeky to be, anything to leave out and anything else we should know. Some of this will be about other people. See section 6.
- A shared album link (optional): if you give us a Google Photos, iCloud or WeTransfer link, we collect the photos and videos from it. That service's own privacy policy covers the link itself.
- Order details: your order number, ticket, the names, types, sizes and lengths of your files, when you started and sent your order, and a record that you ticked the consent box and asked us to start your film straight away.
- Technical details: the type of browser and device you used to send your order, and a scrambled (one-way coded) version of your IP address that we use to stop people flooding our order system. We can't turn this code back into your IP address.
- Emails with you: anything you send us, plus our replies, including your feedback on your preview and any changes.
- Payment records, when paid orders start: what you ordered, what you paid and when. A payment provider will process your card details. We never see or store your full card number. During our free launch offer, no payment is taken and no card details are asked for.
We don't use advertising trackers or analytics tools on this site, and the public site doesn't set any cookies. See our Cookies page for exactly what is saved on your device.
3. What's saved on your device
While you fill in the order form, your browser saves your progress on your own phone or computer so you can stop and come back later. This includes your answers, your name and email, and a list of the files you've chosen. The photos and videos themselves are not saved there. It stays on your device and we can't see it. When you send your order, your saved answers are cleared and only your order number is kept on your device. The site also remembers whether you turned the shop sounds on, and, after you send an order, your order number and receipt so you can open your receipt again. You can clear all of this at any time by clearing this site's data in your browser settings. Full details are on our Cookies page.
4. How we use it
- To make your film: watching and choosing your clips, writing name cards, titles and jokes from your answers, editing, and adding music.
- To send you your film by a private download link, and to make the changes you ask for. 1 free round of up to 10 changes, then £10 for each extra round of up to 10 changes.
- To contact you about your order, for example if a file won't open or an answer is unclear.
- To keep the order system working and stop misuse.
AI tools
We use AI tools to help edit and make your film, for example to help choose and cut clips, find each person in your photos and videos using the face photos you give us, and suggest titles and captions. We use these tools only to make your film. We don't use AI to make any decisions about you that have legal or similarly important effects.
5. Our lawful bases
- Contract: we use your details, answers and media to make and deliver the film you ordered, including your change rounds and any support you need.
- Consent: for photos and videos of people, including face photos, we rely on consent. You can withdraw your consent at any time by emailing info@holibusters.com. We'll then stop using and delete the media, although we may not be able to finish your film without it.
- Legitimate interests: we use the scrambled IP address and device details to protect the order system from abuse.
- Legal obligation, when paid orders start: we keep payment records because tax law requires us to.
6. People in your film
Your photos, videos and answers will include other people, such as family and friends. Before you send an order, you confirm that everyone in these photos and videos is happy to be in the film, and that you're the parent or guardian of any children in them. Only a parent or guardian can send us photos and videos of children. Anyone who appears in a film can contact us to use the rights in section 11.
7. Who helps us
We use a small number of service providers who handle data for us, only on our instructions:
- Cloudflare runs this website and order system and stores your uploads, answers and finished film in private storage. Like any web host, Cloudflare processes your IP address and basic request details so it can deliver pages to you and protect the site.
- AI editing tools help us make your film, as described in section 4.
- Our email provider carries emails between you and us.
- A payment provider will process card payments when paid orders start.
We never sell your personal information or share it with anyone for their own marketing.
8. Storage outside the UK
Your uploads and order details are currently stored by Cloudflare in a data centre in the United States. Cloudflare may also process data in other countries to deliver the website. Where your data goes outside the UK, it's protected by the safeguards UK GDPR requires. For Cloudflare, these are the standard contractual clauses in Cloudflare's data processing terms, together with the UK's International Data Transfer Addendum issued by the ICO. Email us if you'd like more detail.
9. How long we keep it
- Your photos and videos (everything you upload or send us by link, including your hello clip and any face photos): deleted automatically 30 days after you first upload them. The clock starts with your first upload, not when your film is finished. Working copies we make of them while editing are deleted at the same time.
- Finished film: sent by a private download link that lasts 30 days from when we deliver your finished film (if no delivery date is recorded, from when we first send you a film link). After that, the film and the link are deleted automatically. Download your copy before then.
- Your answers and order details: kept while we make your film and your download link is live, then deleted.
- Emails with you: kept only as long as we need them to deal with your order or questions.
- Payment records, when paid orders start: kept for as long as the law requires, usually six years.
You can ask us to delete your information sooner. See section 11.
10. Your media stays yours
- Your photos, videos and film are never used for marketing, never shown to other customers and never shared publicly without your separate, clear permission.
- We never use your media to train AI without your separate, clear permission.
- Saying yes to a film doesn't mean saying yes to anything else.
- The sample films on this site feature fictional families. They're not made from customers' photos or videos.
11. Your rights
Under UK data protection law you have the right to:
- access: ask for a copy of the personal information we hold about you;
- correction: ask us to fix anything that's wrong or incomplete;
- deletion: ask us to delete your information, including before the times above;
- objection and restriction: object to how we use your information, or ask us to limit it;
- withdraw consent: take back your consent for photos and videos of people at any time;
- portability: ask for the information you gave us in a format you can reuse.
To use any of these rights, email info@holibusters.com. We'll reply within one month. It's free.
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.
12. Keeping it safe
Everything is sent over encrypted connections. Your uploads are stored privately, not on a public web address, and only the people making your film can open them. Each order can only be added to using its own secure code, and your finished film is shared only by a private link sent to you.
13. Changes to this policy
If we change how we use your information, we'll update this page and the date below. If the change is important and affects an order you've placed, we'll email you.